WHAT WE DO
What changes once we’re involved.
Most people don’t come to us knowing what they need. They come because the Wi-Fi drops in the back room, the files live on a drive nobody trusts, or the person who set it all up moved on.
Each of these is something we know deeply. The value is that we do all of them — so a problem gets followed wherever it leads, and your technology just works.
NETWORKING
A network the whole business can lean on
Staff connect and stay connected. Guests get online without getting near your business data. Card terminals, phones, cameras and door locks each sit where they belong. From one office to several locations, we design it, install it and keep it running, so it stays out of your way.
CERTIFIED: two Ubiquiti certifications, plus standing as a UniFi certified installer and support provider.
DESIGN — A written plan you keep, with coverage, capacity and hardware chosen for your space. Not a cart of parts.
SWITCHING — Solid wiring and switching underneath: UniFi routing, PoE budgeting, link aggregation, clean cable termination.
SEGMENTATION — Staff, guests, payments, phones and smart devices each kept in their own lane, including PCI-aware separation for card terminals.
WIRELESS — Coverage you can walk the whole building with. AP placement, channel and power planning, roaming, and testing after install.
SECURITY — Outsiders kept out, and remote access that’s safe. Firewall rules, VPN, isolation policies, firmware kept current.
MULTI-SITE — Several locations that behave like one. Site-to-site links, a single console, consistent documentation.
SUPPORT — Problems caught before you notice them. Monitoring, alerts, scheduled maintenance, and someone who already knows your setup.
DATA STORAGE
Your work, kept safe and within reach
What’s on your storage isn’t just data. It’s years of drawings, client files, photographs you can’t take again. We treat it that way: sized right, organized so people can find things, backed up automatically, and restores actually tested.
PARTNER: Synology refers prospective clients to Brightstone directly.
SIZING — Room to grow without surprises. Capacity and performance planning, and a frank read on which drives belong in the bays.
INSTALL — Set up and documented so anyone can pick it up. DSM configuration and network integration.
STRUCTURE — People find what they need, and only what they should. Folder and permission design that holds up as staff change.
BACKUP — Mistakes undone in minutes. Snapshots, versioning, Active Backup and Hyper Backup, with restores verified.
OFFSITE — A fire or a theft becomes an inconvenience, not an ending. Replication to a second site or the cloud.
RECOVERY — Your files rescued from failing or outgrown storage, including older and mixed-vendor gear.
DEVICE MANAGEMENT
Macs, iPhones and iPads that just work
Your people should be doing their work, not fighting their machines. We’ve supported Apple since 1990: setting things up, moving people to new machines, fixing what breaks, and making it all work with the network and storage behind it.
DEPLOYMENT — New machines ready on day one, moved over without losing what people care about.
HELP DESK — Someone to call, by phone, remote session, or on site in the Portland area.
HARDWARE — Repairs and diagnostics, including vintage Macs most shops turn away.
INTEGRATION — Macs, phones and shared storage behaving as one system instead of three.
MOVES — Moving offices? Network, storage and machines working on day one.
DOORS, CAMERAS AND PHONES
The parts of the building people actually touch
A door that opens for the right people. A camera that shows you what actually happened. A phone that rings where it should. These used to be separate trades, each with its own vendor and its own box on the wall. They run on the same network as everything else now, which means we can carry them too, and it is one fewer company for you to chase when something is off.
ACCESS — Doors that open for the right people and tell you when they should’t. UniFi Access, fitted to the doors and readers you already have where that makes sense.
ALARMS — Entry alarms on the doors that matter, raised through the same system that controls them, so there is one place to look instead of three.
CAMERAS — Recording what you need and alerting you only when it matters. Placement, storage sizing, and retention you choose rather than inherit.
PHONES — VoIP systems specified, installed and supported: numbers, handsets, call routing and voicemail, including moving off an old line without losing the number people already know.
ONE NETWORK UNDERNEATH — Phones, cameras and locks each in their own lane, with power over Ethernet and call priority set so a call does not break up because someone started a backup.
RUNNING UNDERNEATH IT ALL
Someone watching, so you don’t have to
Problems handled before they reach you — Devices, uptime and storage health watched around the clock, so most issues are fixed before anyone files a ticket.
Nothing lives only in one person’s head — Every site has a current record of what’s installed, how it’s set up, and why.
Upkeep on a calendar, not a crisis — Firmware, backups and certificates handled on schedule.
You always know who to call — The person who designed your system is the person who picks up.
