CONTACT
Tell us what isn’t working.
Wi-Fi that keeps dropping, storage you don’t trust, an office move, or a system nobody has looked after in years. Call or email and we’ll tell you plainly whether we’re the right fit, and what it would take.
CALL
503-235-1964
Portland, Oregon · business hours, Pacific
support@brightstone.com
Support requests and new project inquiries
OR START HERE
Chat with us
An assistant takes down the details and hands them to Rick — no phone tag. A person reads every one.
HELPFUL TO INCLUDE
What to tell us up front
Where you are, and how many locations.
Roughly how many people and devices are on the network.
What is installed now, if you know — UniFi, Synology, Mac, something else.
What prompted the call: a failure, a move, a build-out, or a system with no one looking after it.
Whether anything is down right now.
Service area — On site throughout the Portland metro area. Remote support and monitoring anywhere.
Existing clients — Email support@brightstone.com to open a ticket, or call if a site is down.
Vendors & referrals — Same address. We read everything that comes in.